Shipping Insurance

Shipping Insurance

$4.99
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Shipping Insurance
  • Shipping Insurance
  • Shipping Insurance
Shipping Insurance

Shipping Insurance

$4.99

This is an optional add-on service that can only be purchased in combination with a physical product.

Orders that include only the package loss insurance (without a physical product) will be automatically cancelled and fully refunded.
Shipping Insurance
Shipping Insurance

Your Daily Essentials

Care You Can Trust

30-Day Results Promise

Satisfaction or Full Refund

Shipping Insurance

$4.99
$4.99

Your Daily Essentials

Care You Can Trust

30-Day Results Promise

Satisfaction or Full Refund

This is an optional add-on service that can only be purchased in combination with a physical product.

Orders that include only the package loss insurance (without a physical product) will be automatically cancelled and fully refunded.

The celestvera Promise

Beauty that's backed, delivered, and supported.

01

30-Day Satisfaction Guarantee

If you're not completely satisfied, return your order within 30 days for a hassle-free refund.

02

Complimentary Global Delivery

Your order is prepared within 2 business days and shipped worldwide with free tracking included.

03

24/7 Support Available

Need help? Contact us anytime at support@celestvera.com

Your Skincare Journey

Real radiance unfolds over time, not overnight.

Consistent care, visible progression. Here's what to expect across your first three months with Celestvera.

Skin begins to adjust

Begin your routine with Celestvera as part of your everyday care. During this phase, your skin starts adjusting — feeling more hydrated, smoother to the touch, and refreshed with continued use.

Tone refines, texture softens

As consistency builds, your complexion appears more even and refined. Skin texture looks smoother, and a natural glow becomes more noticeable day by day.

The Celestvera glow takes shape

Visible results take shape. Skin looks brighter, softer, and more polished, reflecting the benefits of ongoing care and a well-established Celestvera routine.

Frequently Asked Questions (FAQ)

  • Product & How It Works

  • Shipping & Delivery

  • Refund & Guarantee

What makes Celestvera different from other skincare brands?

Most skincare masks symptoms — Celestvera addresses the root. Our formulas are built on botanical intelligence: rigorously selected plant actives like Frankincense, Myrrh, and our Proprietary Vita-A Complex that work with your skin's biology, not against it. No parabens, no sulphates, no synthetic fillers. Every product is formulated for long-term skin health rather than short-term radiance that fades overnight.

How do I use Celestvera products in my daily routine?

Our ritual is built around three intentional steps:
- Cleanse with intention — gently remove impurities while respecting the oils that keep skin balanced.
- Apply botanical actives — let plant-based hydration sink in and radiance follow.
- Seal & protect — plant-derived lipids nourish and reinforce the skin barrier.
Detailed usage instructions for each product are printed on the label and listed on the individual product page.

Are Celestvera products suitable for sensitive skin?

Yes. Our products are formulated to be gentle and are generally very well tolerated across skin types. That said, if you have known sensitivities, existing skin conditions, or are pregnant, we recommend a patch test 24 hours before first use — or consult your doctor or pharmacist. If you experience any allergic reaction, discontinue use immediately and contact us at support@celestvera.com.

Are your products cruelty-free and vegan?

Absolutely. Every Celestvera product is cruelty-free and vegan. We never test on animals and never use animal-derived ingredients. Botanicals aren't a marketing term at Celestvera — they're a standard we hold ourselves to from sourcing through to the finished formula.

How long until I see results?

Skin responds in stages. Most customers notice improved hydration and texture within the first week of consistent use. Visible changes in radiance and smoothness typically appear around the 4–6 week mark, as the formulas work with your skin's natural renewal cycle. Celestvera is designed for long-term confidence, not a one-off glow — consistency is everything.

Are Celestvera products available in physical stores?

Celestvera is sold exclusively online at www.celestvera.com. This guarantees you always receive the freshest stock directly from the manufacturer and protects you from counterfeit products. If you've seen Celestvera advertised elsewhere, please review our How To Spot Fake Celestvera Websites guide — only our official site and authorized retailers can guarantee authenticity.

How long does delivery take?

Most orders arrive in 7–15 business days after dispatch. Delivery within the USA, UK, and Canada is typically faster than average. Remote or rural areas may take longer due to limited carrier routes.
- Primary markets (USA, UK, AU, NZ, EU): 7–15 business days
- Hawaii & Alaska: 15–25 business days
- Caribbean Islands: 20–30+ business days
- Remote territories (Falkland Islands, Gibraltar, etc.): 20–30+ business days
You'll receive a tracking link by email as soon as your order ships.

What are the shipping costs?

Standard Shipping is $4.99. 

Express Shipping is $9.98. 

Free Shipping is automatically applied to all orders over $40.00 (or equivalent in your local currency). 

Final shipping rates are displayed at checkout based on your destination.

Do you ship internationally?

Yes — we ship worldwide using trusted carriers in each region (DHL, USPS, UPS, Australia Post, Royal Mail, PostNord, and more). For deliveries outside the EU, additional customs duties or import fees may apply. These charges are set by your local customs authority and are the responsibility of the buyer.

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with a tracking number and carrier link. You can also track your order any time using the Track Order link in our website navigation. Tracking information typically becomes active within 24–48 hours of dispatch.

What if I entered the wrong delivery address?

Contact us as soon as you notice the mistake at support@celestvera.com. If your order has not yet shipped, we'll update the address for you free of charge. If the package has already been dispatched, we may not be able to reroute it, and additional shipping costs may apply to resend the parcel.

My order arrived damaged or incorrect — what should I do?

We're sorry to hear that. Please email support@celestvera.com within 7 days of receiving your order and include:
- Clear photos of the damaged or incorrect item(s)
- A photo of the shipping label on the package
- A picture of the overall packaging (if possible)
Once reviewed, we'll offer a replacement or full refund — shipping included — depending on your preference and stock availability.

What does the 30-Day Risk-Free Guarantee cover?

Our 30-Day Satisfaction Guarantee gives you a full month from the date you receive your order to try Celestvera. If your skin doesn't respond the way you hoped — when used according to the correct application process — you can request a refund. A 15% processing & handling fee applies to satisfaction-guarantee refunds, and original shipping fees are non-refundable. No questions about your skincare goals. No judgment.

How do I request a refund?

Email support@celestvera.com with your order number and a brief description of your experience. For damaged or incorrect items, please include clear photos. Once we've reviewed your request and reached an agreement, we'll process the refund promptly to your original payment method and send proof of the transaction for your records.

Can I return an unopened product I changed my mind about?

Yes. If your product is unopened, unused, and in its original sealed packaging, contact us within 14 days of receiving your order. Once approved, we'll send the return address and a prepaid shipping label. Customers are responsible for return shipping costs for change-of-mind returns. For hygiene reasons, we cannot accept returns on opened or used products — unless covered by our Allergic Reactions policy or your item arrived damaged.

Can I cancel or modify my order after placing it?

Yes — orders can be cancelled or modified within 24 hours of placement, as long as the order hasn't yet been dispatched. We typically ship within 2 business days, often the same day. Email support@celestvera.com with your order number as soon as possible. Once tracking has been issued, the order can't be cancelled — but you can still return it under our standard return terms.

How long does the refund take to appear in my account?

Refunds are issued back to your original payment method (credit card, PayPal, etc.) once approved. The refund typically appears on your bank statement within 7–15 business days — though it's often faster. For US customers, refunds usually complete in 2–5 business days. If you haven't seen the refund after this window, contact us and we'll investigate immediately.

What if I have an allergic reaction to a product?

Your health and safety are our top priority. Discontinue use immediately and consult a medical professional. Then email support@celestvera.com with details of your reaction and supporting photos if possible. We assess each case individually and will offer a suitable resolution — refund, replacement, or store credit — based on the situation. We strongly recommend reviewing ingredient lists before use, especially if you have known sensitivities.